Frequently Asked Questions

Yes. For the transportation of multiple vehicles in one shipment between two points (Point A to Point B), please connect with our Customer Service Team at cust.dealer.support@rpmmoves.com to discuss your specific requirements.

We accept all major credit or debit cards for payment at the time of booking your shipment.

Yes. RPM Moves only accepts credit or debit cards as a form of payment.

We have extensive experience in handling classic, exotic, and modified vehicles. For specialized care, contact us directly at cust.dealer.support@rpmmoves.com to discuss how we can best meet your vehicle's needs.

No, all transactions should be completed through the RPM Moves Customer Service Team. If a driver requests payment, please report it to us at cust.dealer.support@rpmmoves.com immediately.

Your shipment cost is calculated based on several factors, including distance, vehicle size and weight, transport type (Open, Enclosed, Expedited), and current fuel prices.

Full payment is required at the time of booking to secure your shipment.

Delivery times are influenced by distance, weather conditions, traffic, and unforeseen events.

Changes requested within 48 hours of your scheduled pickup may incur an additional fee. Please consult with our Customer Service Team for changes.

You will have to help the driver push your vehicle onto the car hauler—no, we're kidding. You (or your representative) are required to be present for inspection sign-off at both pickup and delivery. Aside from that, there is very little required of you, but if our carrier driver encounters any unforeseen issues with the vehicle, or the location, or any other unexpected issues arise, we require that the vehicle owner/representative be present to assist in their resolution.

Yes, you or a designated representative must be present for inspection sign-offs at both pickup and delivery. Your involvement ensures any issues can be promptly addressed.

This is a difficult question to answer as there are multiple factors that go into transportation pricing, but, in general, many metropolitan locations cost less because they require less transit distance than rural locations. In short: reducing distance may reduce cost.

No. RPM Moves offers vehicle transport services only within the continental United States.

Full refunds are available for cancellations made at least 48 hours before the scheduled pickup. Cancellations within the 48-hour window are subject to a fee. To cancel, contact our Customer Service Team with your details and reason for cancellation.

Should you need to cancel for any reason, notify us with your Shipment ID for a refund, processed within 5-7 business days.

While we prioritize the safe delivery of your vehicle, in the unlikely event of transport damage, document this immediately, capture photographic evidence, and contact our Customer Service Team with the details within 24 hours of delivery for support.

Remove all personal belongings from your vehicle's cabin and trunk before transport, as we are not responsible for lost or stolen items.

While not mandatory, personal vehicle insurance is recommended for added peace of mind. Vehicles are insured under our carrier's policy during transport.

RPM Moves transports a wide range of personal vehicles including sports cars, SUVs, pickup trucks, and more. We do not transport motorcycles, mopeds, boats, or non-automotive items. For clarification on your vehicle type, please reach out to our Customer Service Team.